FAQ

No; we are an out-of-network provider, meaning that we do not directly take insurance. We provide patients with invoices to submit to their insurance, who may reimburse anywhere between 0-100%. Typically, patients receive reimbursements around 60-80% of costs through PPO plans.

You’ll need to contact your healthcare provider for exact details, but most PPO plans reimburse 60-80% of costs for out-of-network services like ours.

For surgical procedures, you do not need to pay the full cost upfront. You’ll pay a deposit, and we’ll handle all insurance coordination and reimbursement through your out-of-network benefits.

Yes. Learn more about our HRT Care Membership here.

Yes. We offer lifestyle medicine and sustainable weight loss guidance to help you meet your goals. Our weight optimization program has four components:

1. A baseline review. We go over your current medications and hormone levels, and order advanced labs testing for A1c, fasting insulin, lipids, thyroids, and vitamin D.

2. A personalized health plan. We work together to create guidelines for nutrition, sleep, exercise, minimizing stress, and minimizing contact with harmful materials like microplastics, pesticides, and PFAs.

3. Cutting-edge medications and pharmacotherapy. We evaluate your eligibility for FDA-approved GLP-1 receptor agonists such as semaglutide (Wegovy®) and tirzepatide (Zepbound™). We evaluate your dose to minimize nausea and preserve lean mass.

4. Accountability and coaching. We offer monthly in-person or telehealth check-ins to continue optimizing your health plan. We’re available for you when you need us, with same-week appointments and no long wait times.

We operate out of Alta Bates in Berkeley and Summit Hospital in Oakland.

Yes, you can apply your FSA or HSA to our services.

We are not a Medi-Cal provider. We cannot see anyone with Medi-Cal insurance, including Alameda Alliance, even if you are willing to pay cash due to state regulations.

The only exception is for patients using our infertility services, which Medi-Cal provides no coverage for. If you are hold Medi-Cal insurance and are looking for consultation and treatment related to infertility, we can see you in our office.

You can come to our office and receive care, but you are not eligible for any reimbursements under Medi-Care.